East Valley Family Practice
Sunita Gupta, MD

FAQ

Q. How do I set up or change an appointment?

     To schedule or change an appointment, call our office at (480) 269 8436 during regular business hours.  Same day appointments may be available.

     A charge of $25 may be applied to patients for all cancellations/ re-scheduled/ no-shows appointments in less than 24 hrs.  We understand that difficult circumstances occur, and are willing to consider them, while also considering the limiting of care available to other patients

Q. Do I have to pay for my visit at the time of my appointment?

     If our office contracts with your insurance company, any required co-payment must be collected prior to service. You may be billed for charges that are not covered by your third party payer.

     If our office does not have a contract with your insurance company or if you are without health insurance, you will be asked for payment in full at the time of service. For patients with financial difficulties, payment plans can be arranged with our billing specialist on an individual basis.

Q. How much is my co-pay?

     Your insurance company sets your co-payment amount, and it may be printed on your insurance card. For additional questions, please contact your insurance company for more information.


Q: How are patient balances and coverage of services determined?

You are responsible for providing all insurance information and establishing the proper sequencing of primary and secondary coverage (coordination of benefits) at the time of registration. Copayments are due prior to discharge.

We will send a bill to your primary insurance company within a few days of your discharge. Your insurance is expected to pay the claim within 30 days. After your visit, you should receive an Explanation of Benefits (EOB) from your insurance company, stating how much the insurance company paid and how much you owe.

You are responsible to verify that your insurance company pays in a timely manner. Fulfilling this responsibility may require you to contact your insurance company. Your coverage is between you and your insurance company. We will help you present your claim, but you must take ultimate responsibility for your account.

Most insurance plans have determined certain services that may not be covered, such as preventive visits, immunizations or elective services. We try to inform you of the rules ahead of time, but we don’t always know if a service is covered. Since there are so many coverage plans available, you are encouraged to review your policy and contact your insurance company.

Q. What sort of payment is accepted at your office?

      Cash, Credit cards - Discover, Mastercard, and Visa are accepted in our office.

Q. Can I obtain medication refills over the telephone?

       Please call your pharmacy for mediation refills. Please call the office at 480-269-8436 if medication is not filled in 24-48 hrs.

      If you are out of your usual medications, you are probably due for a follow-up visit with your doctor. However, requests for short-term refills will usually be honored until you can be seen by your physician at an appointment, usually within the next 2 weeks.   

     Medications for new health problems will not be filled over the phone.

     Narcotic medication refills will not be filled at night or over the weekend. 

Q. What do I do in an emergency?

       If you have a life-threatening emergency, call 911 immediately. 

Q. Who should I contact if I get sick after office hours or on weekends?

     Please contact the answering service at 480-269-8436, and we will return your call. 

    For appointments, billing questions or other routine questions, please call back to the office during our usual business hours.  Our staff  will be able to help you at that time.

Q. How do I get referrals for tests, procedures, or specialist visits?

     Many insurance companies require referrals or pre-authorizations from your Primary Care Physician (PCP) before certain tests, procedures, or specialty services are covered. Please give us enough notice (usually one week when possible) to be able to complete any insurance requirements you may need.   Many specialists will not see you if you do not have your required referral at the time you arrive for your appointment.  

Q. Who do I talk to if I have billing questions?

You can leave a message for biller by calling our main office number 480-269-8436 and biller would get back to you. You can also email us at billing@eastvalleyfamilypractice.com. We usually get back in 24-48 hrs, however, if you haven't heard back, please call the office MAIN number at 480-269-8436



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